Terms of Service

Last Updated: [DATE]

Welcome to [Tofha craft]. These Terms of Service govern your access to and use of our website, products, services, and related features.

By accessing our website, creating an account, placing an order, or purchasing a product from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

For any questions, you may contact us at [tohfastudio26@gmail.com].

1. Account Terms

You may be required to create an account to access certain features or place orders.

By creating an account, you agree to:

• Provide accurate, complete, and current information.

• Keep your login details and password confidential.

• Promptly update your account information when it changes.

• Accept responsibility for activities carried out through your account, to the extent permitted by applicable law.

You must notify us at [tohfastudio26@gmail.com] if you believe your account has been accessed or used without authorization.

We may suspend or restrict an account where we reasonably believe there has been fraud, misuse, violation of these Terms, or activity that may harm our business, customers, or website.

2. Pricing and Payment

All product prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes depending on the information displayed during checkout. Any applicable taxes, shipping fees, or other charges will be clearly shown before you complete your purchase.

We may update product prices at any time. However, price changes will not normally affect an order that has already been accepted by us.

We accept payment through [PAYMENT METHODS].

You agree to provide valid and authorized payment information when placing an order.

If a payment is declined, reversed, disputed, or cannot be verified, we may delay or cancel the relevant order.

In case of an obvious pricing, technical, or typographical error, we reserve the right to cancel the affected order and issue an applicable refund.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, specifications, and other information on our website are accurate.

However, minor differences may occur because of:

• Screen and display settings

• Photography and lighting

• Manufacturing variations

• Handmade or customized production

• Product updates or packaging changes

Where products are handmade, personalized, natural, or made in small batches, reasonable variations in colour, texture, size, finish, or appearance may not be considered defects.

If a product materially differs from its description, please contact us at [tohfastudio26@gmail.com] so we can review the issue.

4. Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

After you place an order, you may receive an order confirmation acknowledging that we have received your request.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Payment cannot be verified.

• Incorrect pricing or product information was displayed.

• We suspect fraudulent or unauthorized activity.

• Shipping is unavailable to the provided address.

• The order violates these Terms or applicable law.

If we cancel an order after receiving payment, any applicable refund will be processed through the original payment method within [REFUND PROCESSING TIME], subject to payment-provider processing times.

5. Shipping and Delivery

We deliver to locations listed on our website or available during checkout.

Orders are normally processed within [BUSINESS DAYS] business days unless otherwise stated.

Estimated delivery times are provided for convenience and may vary depending on your location, courier availability, holidays, weather conditions, operational issues, or circumstances outside our reasonable control.

Shipping charges, where applicable, will be displayed during checkout.

You are responsible for providing an accurate and complete delivery address and contact information.

If an order cannot be delivered because of incorrect information provided by the customer, additional shipping or re-delivery charges may apply.

Risk relating to delivery will be handled in accordance with applicable law and our shipping policies.

If your shipment appears delayed, lost, or damaged, please contact us at [tohfastudio26@gmail.com].

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Eligible return requests must normally be submitted within [X DAYS] of delivery.

Returned products may need to be unused, unworn, undamaged, and in their original condition and packaging, unless the return relates to a defective, damaged, or incorrectly supplied product.

Approved refunds will generally be processed within [REFUND PROCESSING TIME].

Your bank, card issuer, UPI provider, payment gateway, or other financial institution may take additional time to credit the refund.

Certain goods, including customized, personalized, hygiene-sensitive, perishable, or final-sale items, may be non-returnable where legally permitted.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable Indian law.

7. Exchanges

Where exchanges are offered, they will be subject to:

• Product availability

• Our Return & Refund Policy

• The condition of the returned item

• Applicable shipping charges

If a replacement product is unavailable, we may offer a refund, store credit, or another reasonable option where appropriate.

8. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us at [tohfastudio26@gmail.com] within [X DAYS] of delivery.

We may request photographs, videos, packaging details, or other reasonable information to verify the issue.

Where the claim is verified, we may provide an exchange, replacement, refund, or another appropriate remedy in accordance with applicable law and our policies.

9. Intellectual Property

Unless otherwise stated, all content available through [Tofha craft], including logos, branding, graphics, photographs, product images, designs, text, website layouts, and other materials, is owned by or licensed to us.

You may not reproduce, distribute, modify, commercially exploit, republish, or use our intellectual property without our prior written permission, except as allowed by applicable law.

10. Prohibited Uses

You may not use our website, products, or services:

• For any unlawful or fraudulent purpose.

• To violate any applicable Indian law or regulation.

• To infringe intellectual property, privacy, or other legal rights.

• To submit false, misleading, or fraudulent information.

• To distribute viruses, malware, malicious code, or harmful technology.

• To interfere with website security or functionality.

• To attempt unauthorized access to our systems, accounts, or data.

• To scrape, copy, or extract website data through unauthorized automated means.

• To impersonate another individual or organization.

• To conduct fraudulent payments, chargebacks, or transactions.

• To harass, abuse, threaten, or harm another person.

We may restrict or terminate access where these restrictions are violated.

11. Third-Party Services

Our website may use or link to third-party services such as payment gateways, courier companies, social media platforms, analytics providers, or other service providers.

These third parties may operate under their own terms and privacy practices.

We are not responsible for third-party websites or services that are outside our reasonable control, except where liability cannot legally be excluded.

12. Availability of the Website

We aim to keep our website and services reasonably accessible.

However, we do not guarantee that the website will always operate without interruptions, errors, maintenance periods, technical problems, or temporary outages.

We may modify, suspend, discontinue, or update parts of the website where reasonably necessary.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [Tofha craft] will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of our website or services where such liability may legally be excluded.

Our liability relating to a particular purchase will, where legally permitted, generally be limited to the amount paid by you for the relevant product or order.

We are not responsible for delays or failures resulting from circumstances outside our reasonable control, including courier disruptions, natural disasters, government restrictions, internet failures, strikes, or other force majeure events.

Nothing in these Terms excludes or limits liability where doing so would be prohibited under Indian law, including any statutory consumer rights that cannot legally be waived.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold [Tofha craft] harmless from reasonable losses, claims, or expenses arising directly from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

This provision does not reduce any rights or protections available to consumers under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, policies, business practices, or legal requirements.

The updated version will be posted on our website with a revised "Last Updated" date.

Changes will apply from the date stated in the updated Terms, subject to applicable law.

17. Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of India.

Subject to any rights available to consumers under applicable law, disputes arising from these Terms, our website, or our services will be subject to the jurisdiction of the competent courts located in [CITY, STATE, INDIA].

Nothing in this section is intended to restrict a customer's right to approach any consumer commission, authority, tribunal, or other forum available under applicable Indian law.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

19. Contact Information

For questions, complaints, returns, legal notices, or assistance relating to these Terms, contact:

Store Name: [Tofha craft]
Business/Legal Name: [LEGAL BUSINESS NAME]
Email: [tohfastudio26@gmail.com]
Phone: [PHONE NUMBER]
Registered/Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]

For customer grievances, where applicable:

Grievance Officer: [GRIEVANCE OFFICER NAME]
Email: [GRIEVANCE EMAIL ADDRESS]
Contact Details: [GRIEVANCE CONTACT DETAILS]