Refund policy

Return & Refund Policy

At [Tofha craft], we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the policy below.

Return Eligibility

To be eligible for a return:

  • The return request must be made within the applicable return period.

  • The item must be unused, unworn, unwashed, and in the same condition in which it was received.

  • The item should include its original packaging, tags, labels, accessories, and other items supplied with the product.

  • Proof of purchase, such as an order confirmation, invoice, or receipt, may be required.

  • Items showing signs of misuse, accidental damage, alteration, or excessive wear may not be eligible for return.

We reserve the right to inspect returned products before approving a refund or exchange.

Return Timeframe

You may request a return within [X DAYS] from the date your order is delivered.

To start a return, please contact us at [tohfastudio26@gmail.com] with your order number and reason for the return.

Return requests submitted after the applicable return period may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within [REFUND PROCESSING TIME] and issued to your original payment method, unless otherwise agreed.

Please note that your bank, card provider, or payment service may require additional time to reflect the refund in your account.

Original shipping charges are [REFUNDABLE/NON-REFUNDABLE], except where the return is due to an incorrect, damaged, or defective product supplied by us.

Exchanges

Eligible products may be exchanged for another size, colour, variant, or replacement product, subject to availability.

To request an exchange, contact us at [tohfastudio26@gmail.com] within [X DAYS] of receiving your order.

If the requested replacement is unavailable, we may offer you an alternative product, store credit, or a refund according to your preference and our applicable policy.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us at [tohfastudio26@gmail.com] within [X DAYS] of delivery.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or videos showing the product and its condition

After reviewing your request, we may arrange a replacement, exchange, refund, or another suitable resolution.

Where the issue is confirmed to be our responsibility, reasonable return shipping costs will be covered by us.

Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Personalised or custom-made products

  • Products made specifically to customer requirements

  • Gift cards or vouchers

  • Items marked as final sale or non-returnable at the time of purchase

  • Used, altered, damaged, washed, or worn products

  • Items returned without their original packaging, tags, or included accessories

  • Personal care, hygiene, or other products that cannot reasonably be resold after opening, where applicable

If you are unsure whether an item can be returned, please contact us before sending it back.

Return Shipping Costs

For returns made because of a change of mind, incorrect size selection, or another reason not caused by an error on our part, return shipping costs will be paid by [CUSTOMER/STORE].

For verified damaged, defective, or incorrect products, return shipping costs will be paid by [Tofha craft].

We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost in transit before reaching us.

How to Start a Return

To request a return, refund, or exchange, contact:

Email: [tohfastudio26@gmail.com]
Store Name: [Tofha craft]
Return Address: [RETURN ADDRESS]

Please do not send products back before contacting us and receiving return instructions.

Cancellations

Orders may be cancelled before they are processed or shipped, subject to [CANCELLATION TERMS].

Once an order has been shipped, it will normally need to follow the standard return process described above.

Contact Us

If you have any questions about your order or this Return & Refund Policy, please contact us at [tohfastudio26@gmail.com].

We aim to handle return and refund requests fairly, clearly, and as quickly as reasonably possible while protecting both our customers and our business.

Last Updated: [DATE]