Shipping Policy

Last Updated: [DATE]

Thank you for shopping with [Tofha craft]. We aim to make your shopping and delivery experience simple, reliable, and transparent.

This Shipping Policy explains our available shipping methods, processing times, delivery estimates, shipping charges, tracking, and how we handle delivery issues.

1. Order Processing Time

Orders are generally processed within [PROCESSING TIME] after successful payment confirmation.

Orders placed on weekends, public holidays, or outside our business hours may be processed on the next working day.

Our normal business days are [BUSINESS DAYS].

Once your order has been processed and handed over to the shipping partner, you will receive shipping or tracking information where available.

Please note that customized, personalized, handmade, pre-order, or made-to-order products may require additional processing time. Any applicable processing period will be mentioned on the product page or communicated to you separately.

2. Shipping Methods

We may offer the following shipping options depending on your location and product availability:

• Standard Shipping

• Express Shipping

• Priority Shipping

• Local Delivery, where available

• Other shipping methods displayed during checkout

Available shipping options and estimated charges will be shown at checkout before you complete your purchase.

3. Estimated Delivery Timeframes

Estimated delivery times may vary depending on your location, shipping method, courier partner, and product availability.

Typical estimated delivery periods are:

Standard Shipping: [X-X BUSINESS DAYS]

Express Shipping: [X-X BUSINESS DAYS]

Local Delivery: [X-X BUSINESS DAYS]

These timeframes are estimates and begin after the order has been processed and dispatched.

Delivery dates are not guaranteed unless specifically stated.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

• Delivery location

• Order value

• Package weight and dimensions

• Selected shipping method

• Courier charges

Standard shipping charges may be [SHIPPING COST].

We may offer free shipping on orders above [FREE SHIPPING ORDER VALUE], where applicable.

Any shipping fees will be clearly displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is supported by the courier partner.

Tracking details may be sent through:

• Email

• SMS

• WhatsApp

• Your customer account

• Order tracking page

You may receive a tracking number or tracking link that allows you to check the current delivery status.

Please allow up to [TRACKING ACTIVATION TIME] after dispatch for tracking information to become active.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

Please carefully check your:

• Name

• Delivery address

• PIN code

• Phone number

• Other required delivery details

If you notice an error in your shipping information, contact us at [tohfastudio26@gmail.com] as soon as possible.

We cannot guarantee that delivery information can be changed once the order has been dispatched.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect or incomplete address provided by the customer.

7. Delivery Issues and Delays

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier or logistics delays

• Severe weather conditions

• Natural disasters

• Public holidays

• Strikes or transportation disruptions

• Government restrictions

• Remote delivery locations

• High seasonal order volumes

• Incorrect or incomplete delivery details

If your order is delayed beyond the expected delivery period, please contact us at [tohfastudio26@gmail.com] with your order number.

We will assist you by checking the shipment status with the courier partner.

8. Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their policies.

If delivery cannot be completed because:

• No one is available to receive the package

• The customer cannot be contacted

• The address is incomplete or incorrect

• The customer refuses delivery

the package may be returned to us.

If re-shipping is requested, additional shipping charges of [RE-SHIPPING COST] may apply unless the failed delivery was caused by an error on our part.

9. Lost Packages

If your tracking information shows no movement for an unusually long period or you believe your package has been lost, please contact us at [tohfastudio26@gmail.com].

We will coordinate with the shipping provider to investigate the shipment.

If the shipment is officially confirmed as lost, we may provide a replacement or refund in accordance with our applicable policies and the circumstances of the order.

10. Damaged Packages

If your order arrives visibly damaged, please take photographs or videos of:

• The outer packaging

• Shipping label

• Damaged product

• Inner packaging

Please contact us at [tohfastudio26@gmail.com] within [X HOURS/DAYS] of delivery.

We may request photographs, videos, or other reasonable information to verify the issue before arranging a replacement, refund, or another appropriate solution.

Please refer to our Return & Refund Policy for additional details.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us within [X DAYS] of delivery at [tohfastudio26@gmail.com].

Please include your order number and, where possible, photographs or an unboxing video showing the package received.

Once verified, we will work to resolve the issue through a replacement, re-shipment, refund, or other suitable solution.

12. International Shipping

International shipping is [AVAILABLE/NOT AVAILABLE].

If international shipping is available, estimated delivery typically takes [X-X BUSINESS DAYS], depending on the destination and shipping method.

International customers may be responsible for additional charges such as:

• Customs duties

• Import taxes

• Local government charges

• Customs clearance fees

These charges are generally determined by the destination country's authorities and may not be included in the amount paid to [Tofha craft], unless specifically stated during checkout.

Customers are responsible for understanding any import restrictions or customs requirements applicable in their country.

Customs clearance may also cause additional delivery delays.

13. Shipping Restrictions

Certain products may not be available for delivery to specific locations because of courier restrictions, government regulations, product characteristics, or operational limitations.

If we cannot fulfil your order because delivery is unavailable to your location, we will contact you and provide an appropriate solution, which may include cancellation and refund.

14. Changes to This Shipping Policy

We may update this Shipping Policy occasionally to reflect changes in our shipping partners, delivery services, operating procedures, or legal requirements.

Any updated version will be posted on our website with a revised Last Updated date.

15. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact:

Store Name: [Tofha craft]
Email: [tohfastudio26@gmail.com]
Phone: [PHONE NUMBER]
Customer Support Hours: [SUPPORT HOURS]
Business Address: [BUSINESS ADDRESS]

Please include your order number when contacting us about an existing shipment so we can assist you more efficiently.